Find out about our latest COVID-19 update Read More

Self-isolation (self quarantine) for coronavirus (COVID-19)

Self-isolation means you must stay at home for 14 days. You must self-isolate if you have COVID-19, or you have been in close contact with a confirmed case of COVID-19, or you arrived in Australia after midnight on 15 March 2020.

Self-isolation means staying at home or in your hotel room for 14 days. This is to prevent the possible spread of the virus to other people.

This means you:

  • do not leave your home/hotel unless it is an emergency
  • do not go to public places such as work or shopping centres
  • do not let visitors in – only people who usually live with you should be in your home.

If you are well, there is no need to wear surgical masks inside.

If you are isolating at home, ask others who are not in isolation to get food and necessities for you. For support contact your state or territory health agency. 



Information and Assistance

For up to date COVID-19 and medical information please visit Australian Government Department of Health website: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

For update details regarding travel restrictions and international travel, visit the Australian Government Department of Home Affairs website: https://covid19.homeaffairs.gov.au/

For free advice and assistance, call the Australian Government’s Coronavirus Health Information Line on 1800 020 080.


Changes to training delivery methods

Sero Institute recognises the challenges facing our students as you continue to undertake your studies during the COVID19 pandemic. To ensure your safety, staff and the broader community, Sero Institute has now set up an online platform which allows you study remotely. This means you have access to your trainer and resources using online platforms with structured classes. The benefits of this type of training allows you to maintain your progression as per your visa requirements, enjoy interaction with your trainer and your fellow students and you can study from the safety of your home.

Your trainer will provide you with further instructions and a standard Zoom induction on how your online training will work. Sero Institute is committed to helping you get qualified and there is no better time than now to keep up with your studies in preparation for when this pandemic is over.


Student Accommodation Grant program

“Study Gold Coast recently launched the Student Accommodation Grant program. The aim if offering to eligible current or future international students up to 10 weeks of accommodation if they are studying on the Gold Coast. This accommodation can be either a homestay family or a student accommodation provider. Homestay students will also receive meals as part of this offer and all recipients will receive a “Village Roadshow One Pass”, which grants entry for one person for 12 months to Movie World, Sea World, Wet’n’Wild and Paradise Country.

Terms and Conditions:

  • Successful applicants will receive up to 10 weeks accommodation with either a homestay family or a student accommodation provider. Students who are invited to stay with a homestay family will also receive meals.
  • Recipients can be any age and must not currently be a Gold Coast student.
  • Students must undertake a minimum 20 week course with a Gold Coast education and training institution including Higher Education, VET, ELICOS and schools (packaged offers with multiple providers are included).
  • Your Next Move is a Gold Coast student accommodation grant valued at $3,580 per student. Limited places are available. Subject to eligibility criteria.
  • View full terms and conditions here.

For more information please visit Study Gold Coast Website.”


Queensland CRICOS and ELICOS Students Only

The Queensland Government will be offering an International Student Crisis Assistance Packages soon with one-off payments to private VET and ELICOS students.

If you are an international student studying at a private education and training provider based in Queensland, you may be eligible for financial support. The eligibility criteria are found below.  If you are applying, the information you provide must be true and accurate.

If you are assessed as eligible you will receive a $500 payment to your Australian bank account. Please note, it could take up to two weeks to receive this money into your bank account.

The hardship package will be distributed to non-university and TAFE QLD students who are over 18 through the Queensland Government’s Community Recovery Portal.

Before making applications, international students are encouraged to view the eligibility criteria.

An individual is eligible if they are:

  • Over 18.
  • Currently enrolled at a CRICOS registered education provider in Queensland that is:
    • Not a university based in or with a campus in Queensland.
    • Not TAFE Queensland.
    • Not a primary or secondary school. 
  • If you study at one of these institutions, please contact your institution for information about accessing hardship support.
  • Hold an international student visa to study at a Queensland education and training provider.
  • Currently living in Queensland.
  • Currently have $1500 or less in their bank account – with proof of transactions from 19 May 2020 onwards.
  • Must have an Australian bank account.

If you are deemed ineligible it is because you do not meet the requirements above, please contact a Queensland Student Hub to meet with a case worker and discuss your needs.

For more information visit the Study Queensland website: https://www.studyqueensland.qld.gov.au/Live/Student-Support/Information-COVID-19/QLD-Crisis-Assistance-Package


International Students in Western Australia

International Students in Western Australia may be able to access additional support through Study Perth Australia during the COVID-19 pandemic.

Study Perth Crisis Relief (SPCR) is accessible directly by international students in Western Australia who can demonstrate an immediate, emergency need for accommodation and/or food security.

To be eligible to apply for SPCR, the applicant must meet all the following criteria:

  • Have already contacted their education provider to advise them of their situation
  • Hold a current Australian Student or Post-Study Work Rights visa.
  • Be enrolled in, or have recently completed a course at, a Western Australian education institution.
  • Be able to demonstrate their need for support by explaining their immediate requirement for accommodation and/or food security, due to a change in financial circumstances, related to COVID-19 restrictions.

Please click on the below link to find out more.


International Student Support Network (ISSN)

The International Student Support Network (ISSN) is an AHN initiative providing short-term, discounted homestay to eligible international students impacted as a result of the COVID-19 pandemic. Students whose education providers identify them as being financially vulnerable and needing support and assistance with accommodation can be referred to the ISSN to apply for a heavily discounted full meals homestay placement.


Additional student support

Due to the current COVID-19 outbreak, and the impact it has had on the Hospitality Industry, we understand that quite a few of our students have found themselves unemployed without any notice. We want to reassure you that SERO is here to offer support in terms of your payment plans. Please email ar@sero.edu.au and they will be more than happy to answer any questions you may have.

SERO Institute is available to provide personal assistance to students who are unsure about any issue. Assistance is available by phone on 1800 206 010 and by email at info@sero.edu.au

Please be mindful of your visa conditions. It is important to maintain your course progress, attendance through online platform and fee obligations.

If your study in Australia is ending, and you are unable to depart Australia, you can apply for a Visitor visa (subclass 600). You need to do this before your Student visa expires.  For more information, please visit the Department of Home Affairs website: https://www.homeaffairs.gov.au/


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